There isn’t any doubt that your Alexa device can play music, turn on/ off lights, check the weather, make to-do lists, open doors, announce the news, and more for you. But, hold on! Your virtual assistant can’t do its job unless it is online and connected to your router. Don’t sweat over it because we have got you covered. In this piece of writing, we have provided some of the best troubleshooting fixes that will surely help you overcome with the issue of Alexa not connecting to your home internet. But, before that, kindly ensure that you have properly configured your router using 192.168.1.254. Use of IP is recommended for those who can’t access routerlogin.net web address.
Now, let’s dig a little deeper and know how to fix My Alexa not connecting to Netgear router issue in a flash.
Alexa Not Connecting to Netgear Router [Fixed]
We assure you that, by the time you reach the end of this article, your Alexa will be connected to your Netgear WiFi router already. Given that, continue reading!
Make Sure that the Network Name and Password are Correct
On the off chance, you are having issues connecting your Alexa to Netgear WiFi router, make sure that you have choose the correct SSID and enter the valid password to connect. If you haven’t changed the default login details, then you can get the password printed on the back of your device or in its manual.
And, here’s how to can get/ find your router’s password (security key) using your Android phone:
- Navigate to Settings and tap Connections.
- Open Wi-Fi and tap on the network whose security key/ password you want to find.
- Tap on QR code option.
- Scan the QR code to get your router’s Wi-Fi password.
But, if you have changed the password after setting up Netgear router after configuring it using 192.168.1.254 IP, then the effective remedy that will help you get the router’s WiFi password back is to reset it back to factory default values.
Check Your Internet Connection for Alexa not connecting
After applying the above-mentioned fix your Alexa is still not getting connected with Netgear WiFi router? If yes, then your internet connection could be the culprit.
So, to check your internet connection whether it is working fine of not, take help of your tablet, computer, or phone and get connected to your WiFi connection. Once you are done, check your signal strength, then open a web browser or try getting online by accessing 192.168.1.254 IP. On the off chance, you have a strong and stable WiFi signal but you are unable to access the internet, your network is probably the culprit, not your Alexa. And, in that case, we suggest you get in touch with your ISP right away.
Place Your Alexa and Netgear Router Closer
Even after getting good internet connection from your ISP end, your virtual assistant/ Alexa is still not connecting with Netgear WiFi extender, make sure you have placed the devices closer. The optimal distance between your Alexa and router is 20-30 (not more or beyond it).
Important note: Interference-creating obstructions like concrete or thick walls, metal doors, and other electronic devices, like baby monitors, Bluetooth speakers, and FM radios, can interfere with the WiFi signals. So, you must avoid to place your devices closer to them.
Change the Band of Router when Alexa not connecting
Just in case, you own a dual-band router, then keep in mind, it comes with two WiFi frequencies i.e. 2.4 Ghz and 5 Ghz. Got it? So, basically, the 2.4 GHz frequency band works better at certain distances. And, so switching to it, means to the 2.4 Ghz band can boost the signal strength of your Netgear WiFi router. Doing so is a piece of cake than it may seem.
Here are the instructions:
- Open the Alexa app on your mobile device.
- Scoll down to the bottom and tap Devices.
- After that, you need to tap Echo and Alexa.
- Scroll up to the top right and tap Settings.
- Change next to the WiFi option in order to switch the Wi-Fi band from 5 GHz to 2.4 Ghz.
Restart Your Devices
Sometimes, even a simple restart can make things happening. If the aforementioned fixes doesn’t bring you luck, then you can try giving them a fresh start.
To restart your devices, here are the instructions:
- Turn off your Netgear WiFi router and Alexa.
- Keep them off for 20 minutes.
- Thereafter, turn on your Netgear WiFi router.
- After 2 minutes, turn on your Alxea device.
- Connect them.
And, there you are! Your Alexa is working and all set to work on your command.
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